One Stop Shop For Customer Contact Tools
Enhance Your Customer Contact Experience With Softeem’s Website, Email, Content Management and Virtual Phone solutions
Managed WordPress / Drupal Websites
Fully managed WordPress/Drupal site with editor/owner level access. Just be creative. Let us worry about the technical stuff.
We advise and help all sites hosted by us to be GDPR compliant. Ensures legally correct customer contact data collection.
Our servers automatically back-up your sites to ensure least down-time when disaster strikes.
Our Content Delivery Network (CDN) ensures shortest page load time for best customer contact experience.
All your support requests are handled through our Trouble Ticketing system.
All our sites come with SEO tools. They help you create website content for best customer contact experience.
Content Management System
When a customer visits your site, help them find what they are looking for with real-time live chat. Our chat tool helps you see:
- What page your customer is on
- Where they started
- How long they have been on your site
Chat can either be initiated by your customer or by your employees.
Local Calling Number
A new phone number for your business.
Toll Free Numbers
Your customers will have freedom to call you from anywhere without worrying about paying for the call bill.
Time Of The Day Routing
Route your calls to different numbers based on time of the day.
Make your Business look professional by adding an auto-attendant’s greeting and Call routing features.
A call queue with Music On Hold will help you answer calls with limited answering resources.
Ring group will help incoming calls to be answered by anyone in the group .
Professional Email With Your Domain Name
firstname.lastname@example.org gives better impression than email@example.com
Provide auto responses to your customers when they send you an email.
Best SPAM Filters
Our algorithm based SPAM filters ensure unnecessary emails won’t reach your inbox.
Your domain is constantly monitored to ensure domain reputation.
eMail packages to meet your needs.
IMAP & POP Access
You can access your email wherever you are.